BOHEMISOUL

AUTUMN WINTER 20'

Delivery and Returns

Delivery

Orders placed in the www.bohemisoul.com store are carried out via the DPD courier company.

  • DPD courier shipment – PLN 16 (delivery time 2-3 working days from 9:00 to 17:00)

Exchange

Do you want to exchange the goods? Here you are. Pack the products with a note on what you want to exchange and send it to the following address:

Bohemi Soul

ul. Tysiąclecia 1A

09-400 Płock

We will take care of the rest 😊

Returns

Do you want to return a product? You can. You have the right to withdraw from your purchase within 14 days from the date of order delivery. Remember, GOODS must be returned to us physically. If it’s been longer than 14 days from the purchase, unfortunately purchased products can’t be returned. Formularz zwrotu możesz pobrać TUTAJ. The exact return address is:

Bohemi Soul

ul. Tysiąclecia 1A

09-400 Płock

(don’t forget to attach a return form to your return)

Fill it out and send it to the address provided in the form with a note “RETURN”. If your return is accepted, we’ll immediately transfer the money to the provided account number. Remember that you must cover the shipping cost.

1. The goods should be new, showing no signs of use.

 
2. The shipping cost is borne by the buyer.
3. The seller undertakes to consider the return within 14 days from the date of delivery of the return.
4. The goods should be secured. The seller is not responsible for defects caused during transport.
 
 

Complaints

Do you want to file a complaint about a product? You can. All of our products are covered with a 12-month warranty. The complaint form can be downloaded HERE. Fill it out and send it to the address provided in the form with a note “COMPLAINT”. We’ll definitely find a compensation you’ll be satisfied with. If your complaint is accepted, we’ll inform you about our decision. The warranty doesn’t cover defects resulting from improper use of products. Remember that you must cover the shipping cost. Complaints and the form should be sent to the following address:

Bohemi Soul
 
str. Krupówki 50A/2
 
34-500 Zakopane
 
phone +48 730222232
 
(Fill in the form and send it together with the goods for complaint to the above address)
 
1. The complaint covers only defects and damages not resulting from improper use of the product.
2. The buyer bears the shipping costs.
3. The seller undertakes to consider the complaint within 14 days from the moment of its delivery.
We will inform you when the product is in stock. Leave your current e-mail address below.
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