BOHEMISOUL

Complaints

Do you want to file a complaint about a product? You can. All of our products are covered with a 12-month warranty. The complaint form can be downloaded HERE. Fill it out and send it to the address provided in the form with a note “COMPLAINT”. We’ll definitely find a compensation you’ll be satisfied with. If your complaint is accepted, we’ll inform you about our decision. The warranty doesn’t cover defects resulting from improper use of products. Remember that you must cover the shipping cost. Complaints and the form should be sent to the following address:

Bohemi Soul
str. Krupówki 50A/2
34-500 Zakopane
(Fill in the form and send it together with the goods for complaint to the above address)
1. The complaint covers only defects and damages not resulting from improper use of the product.
2. The buyer bears the shipping costs.
3. The seller undertakes to consider the complaint within 14 days from the moment of its delivery.
We will inform you when the product is in stock. Leave your current e-mail address below.
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