TERMS & CONDITIONS

§ 1 General information

1.   The Terms and Conditions specify the rules of using the e-shop at www.bohemisoul.com , operated by Bohemi Soul with its registered office in Nowa Wola, ul. Plonowa 24S/1, 05-500 Nowa Wola, Statistical Identification No. (REGON) 06131167 and Tax Identification No. (NIP) 712-312-09-17.

2.   Customers may contact the Shop by e-mail: info@bohemisoul.com and additionally by telephone: +00 48 730 222 232.

    § 2 Product prices and payment

    • All product prices are shown in PLN and additionally in EUR (customers may change the currency on the website) and they are gross prices inclusive of VAT.
    •    Customers may pay for the ordered goods using one of the following payment methods: immediate payment by a transfer or credit card via PayPal. 

    § 3 Delivery

    1.   The orders are posted within 2 working days as of the placement of the order as of the payment date (other payment methods).

    2.   The time limit for the completion of the performance includes the time needed for posting and delivery.

    3.   Delivery time in Poland – up to 2 working days as of posting (DHL courier service).

    4.  Costs of delivery on the territory of Poland: PLN 16

    5.   Delivery time for shipment abroad in the EU – up to 14 working days, outside the EU – up to 21 working days.

    6.  The cost of shipment abroad is determined individually depending on the country, and it is displayed during the order placement process after the relevant country has been chosen.

    7. The items delivered to Consumers by the Seller shall be free of any defects.

    8.   As regards Customers who are not consumers, the Seller is not liable for any delayed deliveries.

    § 4 Right of withdrawal

    Consumers have the right to withdraw from the agreement on the terms specified in the Instruction attached to the Terms and Conditions.

    HERE

    § 5 Complaints

    1.    Complaints may be reported to the e-mail address info@bohemisoul or sent to the Seller's address.
    2.    A complaint should include: Customer contact data, information allowing the identification of the order subject to the complaint, as well as the content of the complaint.
    3.     If a complaint is filed by a Customer who is a consumer, the Seller shall process it within 14 days.
    4.    If a complaint is filed by a Customer who is not a consumer, the time limit specified hereinabove may be extended.
    5.    The person filing the complaint may also seek the enforcement of their rights on general terms by pursuing their claims in court, and, if both parties agree, by using the out-of-court methods of processing complaints and pursuing claims.
    6.    The ODR platform, which is the means of settling disputes between consumers and entrepreneurs on the Internet, can be found under the link: http://ec.europa.eu/consumers/odr/

    HERE Formularz reklamacji

    § 6 Final provisions

    1.    The Terms and Conditions enter into force on 21 November 2016 and shall be applicable to agreements concluded as of this date.
    2.    As regards Customers who are not consumers, the court of competent jurisdiction to settle any and all disputes shall be the court of competent jurisdiction over the registered office of the Seller.

    Instruction on withdrawal from the agreement

    applicable only to Consumers

    The right to withdraw from the agreement.

    You have the right to withdraw from the agreement within 14 days without a cause.

    The time limit for withdrawing from the agreement expires 14 days as of the day when you took the item in possession or when a third party appointed by you, other than the carrier, took the item in possession.

    In order to exercise the right to withdraw from the agreement, you need to notify us of your decision using the following contact data:

    BohemiSoul

    Plonowa 24S/1 

    05-500 Nowa Wola, POLAND

    e-mail address: info@bohemisoul.com

    The notification should be submitted in the form of an express statement (for example a letter sent by post or e-mail).

    You may, but do not have to, use the model withdrawal form.

    If you take this opportunity, we will immediately send you the confirmation of receipt of the information concerning your withdrawal from the agreement on a durable medium (e.g. by e-mail).

    In order to observe the time limit for withdrawing from the agreement, you just need to send the notification of the exercise of your right to withdraw from the agreement before the time limit for withdrawing from the agreement has expired.

    The effects of withdrawal from the agreement: In the event that you withdraw from this agreement, we will return all the payments we have received from you, including the costs of delivery of the item (except the additional costs resulting from the delivery method you selected, other than the cheapest ordinary delivery method offered by us), without undue delay but, at all times, not later than within 14 days as of the day when we were notified of your decision to exercise the right to withdraw from this agreement. The payment will be returned by means of the same payment method that you used in the original transaction, unless you issue an express consent to a different solution; at all times, you will not incur any costs in relation to such a return.

    We may withhold the refund until we have received the item or a proof that it has been sent, depending on which of these events happens first.

    Send or deliver the item to us to the address:

    BohemiSoul

    Plonowa 24S/1 

    05-500 Nowa Wola, POLAND

    without undue delay but, at all times, not later than within 14 days as of the day when you informed us about your withdrawal from the agreement. The time limit is deemed to have been observed if you send the item before the expiration of the 14-day period.

    You will be obliged to incur the direct costs of returning the item.

    You are liable only for the decrease in the item value that results from using the item beyond the scope necessary to determine the nature, features and functioning of the item.

    Explanations: “In order to establish the nature, characteristics and functioning of the goods, the consumer should only handle and inspect them in the same manner as he would be allowed to do in a shop. For example, the consumer should only try on a garment and should not be allowed to wear it”.

    [extract from motive 47 of the preamble to Directive 2011/83/EU].

    Model withdrawal form from appendix 2 to the Consumer Rights Act

    (complete and return this form only if you wish to withdraw from the agreement; it is not mandatory to use the form)

    -      To:

    BohemiSoul

    Plonowa 24S/1 

    05-500 Nowa Wola, POLAND

    e-mail address: info@bohemisoul.com

    –   I/We(*) hereby give notice that I/we(*) withdraw from the sale agreement concerning the following items(*) agreement for delivery of the following items(*) agreement for a specific task consisting in the performance of the following work(*)/agreement for the provision of the following service(*)

    –   Date of concluding the agreement(*)/receipt(*)

    –   Name of the consumer(s)

    –   Address of the consumer(s)

    –   Signature of the consumer(s) (only if the form is sent in the paper form)

    –   Date

    (*) Delete as appropriate.


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