DELIVERY & RETURNS

Delivery

Orders placed at www.bohemisoul.com are delivered via Polish Post International or Global Express courier service.

Delivery time for shipment abroad in the EU – up to 14 working days, outside the EU – up to 21 working days.

6.  The cost of shipment abroad is determined individually depending on the country, and it is displayed during the order placement process after the relevant country has been chosen.

    Returns


    Do you want to return a product? You can. You have the right to withdraw from your purchase within 14 days from the date of order delivery. If it’s been longer than 14 days from the purchase, unfortunately purchased products can’t be returned. Only new products can be returned, they can’t show any signs of use and must be packed in the original box. The return form can be downloaded HERE. Fill it out and send it to the address provided in the form with a note “RETURN”. If your return is accepted, we’ll immediately transfer the money to the provided account number. Remember that you must cover the shipping cost.

    Complaints


    Do you want to file a complaint about a product? You can. All of our products are covered with a 12-month warranty. The complaint form can be downloaded HERE. Fill it out and send it to the address provided in the form with a note “COMPLAINT”. We’ll definitely find a compensation you’ll be satisfied with. If your complaint is accepted, we’ll inform you about our decision. The warranty doesn't cover defects resulting from improper use of products. Remember that you must cover the shipping cost.

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